Delivery & Returns

Sheffield & Barnsley local Delivery £2.99

UK Next Day Delivery (Order before 2pm) £4.99

European Delivery £19.99

International Delivery £29.00

Saturday Delivery £15.00

 

*Free UK Standard Delivery on all orders over £20*

Excluding Sale Items and any other Offer or Discount Code, free delivery only applies to UK Mainland. 

Same day dispatch before 2pm Monday to Friday, please note that due to Covid-19 they may be slight delays we parcels.


Returns & Exchanges Procedure for online sales

We operate a no-nonsense returns policy and if you return an item within 14 days of receipt, we'll give you back the amount you paid for the item or offer an exchange, whichever you prefer, no questions asked. 

Once we've received a return and the goods are in the same condition that they were when delivered to you, the sum debited to us will be refunded to your account within 14 days of the date the return is received. You will be liable for any charges incurred when returning the goods to Sandersons unless the return is as a result of an error on our side or faulty.

You will be liable for delivery costs if you purchased an item under "free delivery" and then later return the item, unless the item is fault or the return is due to an error on our side.

We're sorry but we are not able to offer exchanges on orders where PayPal was used as a payment method. Please return your item(s) for a refund and place a new order. 

We're sorry but we do not refund makeup/beauty products & candles unless they arrive to you faulty. 

You are responsible for the return postage and package costs unless an item is faulty or was received in error. We suggest that you return the item(s) using a shipping method that will provide you with a tracking number and request a signature upon delivery. We will not be able to refund/replace items should they fail to reach us.

International returns 

All International returns are as above. 

In any case your parcel gets returned from customs, we are not liable to refund you the shipping cost, only the goods cost. 


 

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