Privacy Policy
As with all shopping websites, we collect personal information from you when you shop online at sandersonsdeptstore.co.uk
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
The information we collect is:
- Your name - so we know what to call you
- Email address - so we can email your order confirmations, delivery delays, offers etc. You can unsubscribe at any time by contacting us at [email protected]. Please allow 14 days for you request to be updated across all our systems.
- Delivery address - To deliver the item to you.
- Telephone number - we'll only call if we have a delivery problem or to talk to you about your order
- Credit card details - we only ask for these when you place an order
- Mobile number - so we can text or call you with details about your orders or where we have a question
We use the latest secure server technology to ensure this information is protected to the highest standards.
Data Protection
Sandersons Department Store Ltd is a registered data processor under the Data Protection Act. We will never pass on your details to third parties for marketing purposes unless you agreed to it when you first made contact with Sandersons (or later agreed to do so). If you opted out of receiving such offers but have now changed your mind and would like to receive them, please email [email protected]
There are only two circumstances where we may share some of your data with others:
- With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies, delivery companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
- In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
Marketing Permissions
If you have subscribed to our Newsletter, Sandersons will from time to time send you catalogues, promotions and offers via email. If you do not wish to receive these, you can click unsubscribe on any marketing email sent by Sandersons Department Store. If you require any further assistance, please email [email protected].
Cookies
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Sandersons website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser?s cookie settings, but if you do this you will not be able to shop from the Sandersons website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.
When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.
Essential cookies these cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Analytical/Performance cookies they allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
Functionality cookies they allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
Targeting cookies we also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website and our marketing emails.
If you would like any more information on our privacy policy please contact our e-commerce team at [email protected].